Terms and Conditions

Welcome to Axolotlane. These Terms and Conditions ("Terms") govern your access to and use of the website located at www.axolotlane.com, including any subdomains, mobile applications, and all associated digital services, platforms, or tools owned, operated, or provided by Axolotlane (collectively, the "Platform").

The Platform is owned and operated by Axolotlane. By registering for an account, browsing the website, booking a travel package, or utilizing any functionality of the Platform, you enter into a legally binding agreement with Axolotlane governed by these Terms.

• "Axolotlane," "Company," "we," "us," or "our" refers to Axolotlane, its software systems, and its corporate operational team.
• "User," "Patient," "you," or "your" refers to any individual resident of Canada or other jurisdictions who accesses the Platform to explore, plan, or book cross-border dental care trips.
• "Partner Clinic" refers to an independent, legally licensed, and vetted dental surgical facility or clinical practice located outside of Canada (including but not limited to Mexico, Costa Rica, and Puerto Rico) that has partnered with the Platform to display its services.
• "Package" refers to a bundled cross-border medical tourism itinerary generated or modified on the Platform, which consolidates independent components such as international dental treatments, hotel accommodations, local airport transfers, and optional recreational or wellness activities. International flights are explicitly excluded and booked separately by the User.
• "Installment Plan" refers to the consumer microfinancing structures offered exclusively through Axolotlane’s third-party financing partner, which provides the financing and carries the credit risk, allowing users to divide package costs across designated amortization terms.
• "User Generated Content" or "UGC" refers to text, images, diagnostic reports, treatment reviews, forum posts, or other materials uploaded, submitted, or transmitted to the Platform by a User.
• "AI Content" refers to itinerary suggestions, budget projections, automated matching indices, and text outputs produced by Axolotlane’s proprietary artificial intelligence models and automated triage algorithms.
• "Trust Account" refers to the separate bank account in which Axolotlane holds direct cash Package prepayments on behalf of Partner Clinics and travel providers until treatment is completed.

By creating an account, checking an "I Agree" dialog box, or purchasing any Package through the Platform, you expressly acknowledge that you have read, understood, and agreed to be bound by every clause, condition, and restriction contained within these Terms, alongside our Privacy Policy, Acceptable Use Policy, and Refund and Cancellation Policy. These Terms, including any integrated policies, constitute the entire agreement between you and Axolotlane regarding the use of the Platform and supersede all prior and contemporaneous written or oral agreements, proposals or communications. If you do not agree to these Terms, you are strictly prohibited from accessing the Platform, creating an account, or purchasing any cross-border service bundles.

Axolotlane reserves the right, at its sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. Notice will be provided via an email to the address associated with your account or through a prominent notice on the Platform. What constitutes a material change will be determined at our sole discretion. Your continued use of the Platform following the posting of any changes to these Terms constitutes acceptance of those changes.

The Platform is intended exclusively for individuals who are at least eighteen (18) years of age or the age of legal majority in their jurisdiction of residence. Axolotlane does not facilitate medical travel or pediatric dental procedures for minors. Users are strictly prohibited from utilizing the Platform to book treatments for any individual under the age of 18, even with parental or guardian consent. By creating an account or initiating an Installment Plan, you represent and warrant that you possess the legal capacity to form a binding contract under applicable law, all information you submit during account registration or medical intake triage is entirely truthful, accurate, and complete, and your utilization of the Platform does not violate any local, provincial, state, national, or international regulation or law.

Trade Sanctions and Export Controls

By utilizing the Platform, you represent and warrant that you are not located in a country or territory that is subject to a Canadian government embargo or United Nations sanctions. Furthermore, you represent that you are not listed on the Canadian Consolidated Autonomous Sanctions List, or any United Nations list of prohibited or restricted parties.

Account Registration

To access specific modules of the Platform, including the automated clinical matching engine, dynamic itinerary planner, and financial checkout system, you must establish a verified personal account. You agree to provide current, accurate, and complete data during the registration sequence. You are strictly prohibited from registering an account on behalf of another individual without explicit, legally documented power of attorney.

Account Security

You are solely responsible for preserving the confidentiality of your account authentication credentials, including usernames, passwords, and multi-factor authentication (MFA) tokens. You acknowledge and agree that you are fully liable for all transactions, bookings, and activities that occur under your account. You must immediately report any unauthorized use, security breach, or suspected compromise of your account credentials to contact@axolotlane.com. Axolotlane will not be held liable for any financial loss, medical coordination error, or data disclosure resulting from your failure to protect your login security details.

Electronic Communications Consent (TCPA & CASL)

By creating an account, you agree to receive service messages from Axolotlane by email and SMS about your account, medical intake, bookings, itinerary and payments. We send promotional emails or text messages only if you have separately agreed to receive them. You can withdraw that consent at any time by replying "STOP" to an SMS or clicking the "unsubscribe" link in our emails, in line with Canada's Anti-Spam Legislation (CASL) and, where it applies, the U.S. Telephone Consumer Protection Act (TCPA). Opting out of promotional messages will not stop essential service messages about your bookings.

User Permissions

Axolotlane grants you a revocable, non-exclusive, non-transferable, non-sublicensable, limited personal license to access and navigate the Platform strictly to research international dental clinics, construct travel itineraries, manage payments, and communicate with authorized customer guides or clinical representatives.

User Restrictions

You are strictly prohibited from engaging in any activity that compromises the operational integrity, security, or availability of the Platform. Unauthorized behaviors include copying, modifying, hosting, mirroring, framing, or reverse-engineering any portion of the Platform's source code, database structures, or proprietary AI algorithms. You are also prohibited from deploying automated scripts, scrapers, crawlers, data-mining engines, or spiders to extract information from the Platform for competitive intelligence or directory building. Attempting to probe, scan, or test the vulnerability of the Platform's security firewalls or network topology without prior written authorization from our compliance officer is strictly forbidden.

Prohibited Activities

The Platform may be utilized only for legitimate, lawful purposes associated with cross-border dental care travel planning. Prohibited activities include, without limitation, uploading fraudulent, altered, or stolen medical diagnostic records, panoramic radiographs, or personal identification metrics. You are also forbidden from interfacing with the Platform to distribute malware, ransomware, viruses, or logic bombs designed to disrupt enterprise systems. Attempting to circumvent the Platform's commercial payment flows by locating a recommended Partner Clinic and booking treatments directly with the intent to evade transaction commissions due to Axolotlane is a material violation of these terms.

Community Rules

Users participating in reviews, feedback loops, public chat forums, or communication threads on the Platform must adhere to basic rules of mutual respect. You agree not to post, transmit, or link to content that is defamatory, obscene, harassing, racially or ethnically offensive, or infringing upon the intellectual property or privacy rights of any third party.

User Conduct

You agree to maintain a professional, honest tone when interacting with Axolotlane's health travel consultants, customer service agents, and clinical network representatives. Threatening behavior, explicit language, or deceptive statements made during virtual consultations will result in the immediate termination of your account and the forfeiture of pending platform access.

Ownership and Rights

Users retain all underlying ownership rights in the text, medical histories, images, and clinical profiles they upload to the Platform. You are solely responsible for ensuring you possess the legal authority to distribute any content you submit.

License Granted to the Company

By uploading User Generated Content (including text-based clinic reviews, treatment testimonials, or imagery) to public or semi-public zones of the Platform, you grant Axolotlane a perpetual, worldwide, royalty-free, non-exclusive, sublicensable, and transferable license to use, reproduce, display, modify, and distribute such materials across our marketing channels, educational materials, and social media networks. This license does not apply to private medical diagnostic assets, radiographs, or structural treatment records, which are managed under strict data privacy protocols.

UGC Moderation & Defamation Safe Harbor

Axolotlane hosts User Generated Content, including clinic reviews, as a neutral intermediary. Reviews and forum posts represent the explicit opinions of the individual Users and do not reflect the views or endorsements of Axolotlane. Axolotlane assumes no liability for defamatory, inaccurate, or legally actionable statements made by Users against Partner Clinics or third parties. However, Axolotlane reserves the absolute, unilateral right (but not the obligation) to review, flag, moderate, modify, or permanently remove any User Generated Content that violates our Community Rules, contains verifiable falsehoods, or is deemed legally risky, without providing prior notice to the authoring User.

The Platform incorporates artificial intelligence algorithms to synthesize user preferences, clinical needs, and logistical parameters to match patients with specific clinics and draft travel itineraries. You explicitly acknowledge and agree to the following conditions:

• AI Content, including cost calculations, recovery timeline windows, and clinic recommendations, is generated via automated algorithms and is intended solely for general informational and travel planning purposes.
• AI Content does not constitute formal medical diagnosis, surgical prognosis, or professional clinical advice.
• Axolotlane makes no warranties regarding the absolute accuracy, completeness, or real-time precision of any itinerary configurations or budget models compiled by its AI engines.

Copyright

All structural elements, front-end designs, user interfaces, branding assets, custom text, software code, database systems, proprietary icons, and visual graphics found on the Platform are the exclusive property of Axolotlane or its licensors, protected by Canadian and international copyright conventions.

Trademarks

"Axolotlane," the Axolotlane corporate logo, and all related stylistic marks, graphics, and trade names are proprietary trademarks owned by the Company. They may not be utilized in connection with any external product or service, or in any manner likely to create consumer confusion, without our prior written consent.

Copyright Policy

Axolotlane respects the intellectual property rights of others. If you believe that your copyrighted work has been infringed upon by User Generated Content or any other material hosted on the Platform, please submit a written takedown notice to our designated Copyright Agent at contact@axolotlane.com. Your notice must include: (a) a physical or electronic signature of the copyright owner; (b) identification of the copyrighted work claimed to have been infringed; (c) identification of the material that is claimed to be infringing and its location on the Platform; (d) your contact information; and (e) a statement that the information in the notice is accurate and that you are the copyright owner or are authorized to act on the owner’s behalf.

Package Prices and Changes to Treatment

Package prices are fixed prices in Canadian dollars for the clinical scope described on each Package page. Before you travel, the Partner Clinic reviews your records and confirms that the Package suits you. If the Partner Clinic finds, before or during treatment, that you need treatment beyond the Package scope, it will quote the additional treatment in Canadian dollars before it is carried out, and it will be done only with your written agreement. Axolotlane will not change the price of a Package you have already paid for because of currency movements.

Promotional and "Free" Services

From time to time, Partner Clinics may offer complimentary or "free" services via the Platform, including but not limited to "Free digital consultations," "Free X-rays / 3D imaging," or "Complimentary hotel-clinic transport." These promotional offerings have no cash value, cannot be exchanged for cash, cannot be transferred to third parties, and are provided at the sole discretion of the executing Partner Clinic. Axolotlane will not issue refunds, credits, or compensation if a User fails to utilize a complimentary service or if a Partner Clinic withdraws a promotional offer.

Dental clinics that choose featured or sponsored placement on the Platform pay a separate fee of $275 (CAD) per month. Sponsored placement does not affect how clinics are vetted.

The Platform may facilitate "Free digital consultations" or virtual triage sessions utilizing shared digital records, panoramic radiographs, and teleconferencing tools. You acknowledge and legally agree that these virtual consultations are conducted strictly for preliminary logistical estimation and clinic matching purposes. They do not constitute a formal medical diagnosis, a legally binding treatment plan, or definitive surgical advice. Furthermore, utilizing the Platform's virtual triage tools does not establish a formal doctor-patient relationship between you and Axolotlane. A verified medical diagnosis can only be provided by a licensed practitioner following a physical examination at the destination clinic.

All payments made through the Platform are processed by PCI-DSS compliant third-party payment providers or by bank transfer.

For direct cash payments, the full Package price is due about one month before treatment and is held in the Trust Account until treatment. After the Partner Clinic confirms that treatment has been completed, 88% of the Package price is released to the Partner Clinic and travel providers, and Axolotlane retains 12% as its platform fee.

Alternatively, you may apply to the third-party financing partner for an Installment Plan. If approved, the financing partner settles the Package price upfront directly to Axolotlane and the Partner Clinic, so the payment does not go through the Trust Account. Installment Plans are offered, approved and administered by the financing partner, not by Axolotlane. The exact down payment, fees and payment schedule are set out in the financing partner’s agreement, which you will see before you accept it. Typical terms are:

• Down payment: 15%, 20% or 30% of the Package price, paid when the booking is confirmed.
• 3-month term: no interest and no added fees.
• 6-month term: a fee of 2% to 4% of the Package price.
• 12-month term: a fee of 5% to 8% of the Package price.

Package prices include the fees of Partner Clinics and travel providers and Axolotlane’s platform fee. Applicable Canadian sales taxes (GST/HST) on Axolotlane’s platform fee are shown at checkout; any local taxes or levies in the destination country are shown before you pay or charged locally. Flights, airport duties and other travel costs outside the Package are your responsibility.

Chargebacks and Fraudulent Payment Disputes

If you initiate a chargeback or payment dispute with your credit card issuer or banking institution for a charge properly made under these Terms, Axolotlane reserves the right to immediately suspend your account. Axolotlane will dispute fraudulent chargebacks by providing this binding agreement and proof of service to the financial institution. We further reserve the right to refer the outstanding, undisputed debt to a third-party collections agency and report the delinquency to consumer credit bureaus.

Axolotlane acts as a booking agent for Partner Clinics and travel providers. Refunds of a prepayment held in the Trust Account follow the cancellation schedule shown on the Package page and in your booking confirmation. Axolotlane does not keep money held in trust for treatment that has not been delivered, except for any non-refundable hotel or third-party costs disclosed to you before you paid. If you paid through an Installment Plan, any refund is paid to the financing partner and your plan is adjusted under its agreement.

Because you book your own flights, changes and refunds of flights are governed by your airline. Hotel and transfer cancellation terms are those of the travel providers, as shown before you pay. Axolotlane cannot override cancellation fees charged by airlines or other third parties.

If a Partner Clinic’s surgical team determines during an on-site evaluation that a patient is clinically ineligible for a pre-booked procedure (e.g., due to insufficient bone density or unexpected systemic health markers), the clinic portion of the Package will be refunded minus diagnostic costs, while hotel and transfer costs already incurred remain non-refundable.

Axolotlane reserves the absolute operational right, in its sole discretion and without prior notice, to temporarily suspend or permanently terminate your account, remove your content, or block your access to the Platform if you commit a material breach of any clause or restriction within these Terms, provide false, deceptive, or misleading information during medical triage stages, or if your account activities create verifiable legal, financial, or operational security risks for Axolotlane or its clinical partners.

While Axolotlane aims to maintain consistent system uptime, we do not guarantee that the Platform will operate uninterrupted, error-free, or without temporary service drop-offs resulting from system maintenance, server adjustments, or network issues.

The Company may occasionally deploy specific features, analytical calculators, or communication systems under a designated "Beta" status. You acknowledge and agree that Beta modules are provided "As-Is" for testing and optimization purposes, may contain coding errors, and should not be relied upon for critical travel scheduling or medical planning.

The Platform integrates extensively with upstream third-party infrastructure networks, including payment providers, the financing partner, hotel and transfer providers, and external mapping engines. You explicitly acknowledge that Axolotlane has no control over the service standards, tracking parameters, or terms of use implemented by third-party systems. The Company will not be held responsible for system errors, flight delays, payment clearing interruptions, or data privacy practices associated with external platforms.

Assumption of Risk for Medical Travel

You explicitly acknowledge and agree that international medical tourism carries inherent and severe risks. By booking a Package through the Platform, you voluntarily assume all risks associated with long-haul international travel, post-operative flight complications (including but not limited to deep vein thrombosis, altitude-induced swelling, and atmospheric pressure effects on recent surgeries), and exposure to differing international standards of medical care and legal recourse. Axolotlane shall not be held liable for any physical or financial injuries arising from the inherent risks of cross-border medical travel.

Passport, Visa, and Border Entry Requirements

It is solely the User's responsibility to ensure they possess a valid passport (with at least six months of validity remaining beyond the intended return date), secure any necessary medical or tourist visas, and meet all health, vaccination, and entry requirements for their destination country (e.g., Mexico, Costa Rica, Puerto Rico). Axolotlane assumes no liability and will not issue refunds for missed flights, canceled medical procedures, or forfeited accommodations resulting from a User's denial of entry by foreign border control authorities or failure to secure proper travel documentation.

The Platform, its AI-generated matching indexes, dynamic travel bundles, and informational content are provided on an "As-Is" and "As-Available" baseline without any explicit or implied warranties of any kind. Axolotlane explicitly disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and clinical efficacy.

No Guarantee of Clinic Credentials ("No Endorsement")

Axolotlane acts as a booking agent and technology marketplace. While we conduct an initial vetting process for Partner Clinics, we do not continuously monitor or guarantee the ongoing validity of foreign medical licenses, clinical accreditations, or the specific qualifications of individual practitioners. Listing a Partner Clinic or applying visual badges (e.g., "Premium," "Featured") is strictly for marketing and visibility purposes and does not constitute a formal medical endorsement or a guarantee of clinical outcomes.

Axolotlane is a booking agent and technology marketplace, not a licensed healthcare provider, medical facility, or surgical group. The Company does not practice dentistry, perform surgeries, or provide formal clinical diagnoses. All medical evaluations, surgical procedures, implant installations, and clinical outcomes are delivered exclusively by independent Partner Clinics.

To the maximum extent permitted by applicable law, Axolotlane, its co-founders, officers, directors, employees, and software architects shall not be held liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, data deficits, or goodwill, arising out of or connected to your access to the Platform.

Medical Aftercare and Revision Limitations

Axolotlane explicitly disclaims all liability for instances of medical malpractice, surgical complications, post-operative errors, clinical negligence, or physical injuries occurring at any external Partner Clinic. Responsibility for clinical errors and medical liability rests solely with the licensed professionals and dental clinics performing the procedures. Furthermore, you agree that any medical guarantee, warranty, or promise of restorative work is an agreement exclusively between you and the Partner Clinic. Under no circumstances will Axolotlane be held financially or legally responsible for the costs of revision treatments, emergency dental care required in your home jurisdiction, or the logistics and costs (flights, accommodations) associated with returning to a destination clinic to correct a failed procedure or complication.

Language and Translation Disclaimer

While the Platform operates primarily in English, Partner Clinics and their local staff operate in their respective native languages. Axolotlane is not liable for any medical errors, logistical issues, or perceived negative outcomes resulting from language barriers, miscommunications, or translation errors occurring between the User, clinic staff, or third-party interpreters on-site.

Axolotlane shall not be held liable or deemed in default under these Terms for any failure or delay in the performance of its obligations, including but not limited to the facilitation of travel itineraries or the processing of payments, if such failure or delay is caused by circumstances beyond its reasonable control. These circumstances ("Acts of God") include, without limitation, global pandemics, natural disasters, severe weather events, governmental actions, border closures, travel advisories, civil unrest, war, terrorism, airline strikes, or catastrophic infrastructure failures.

You agree to defend, indemnify, and hold harmless Axolotlane, its corporate entities, affiliates, directors, employees, and software providers from and against any third-party claims, legal liabilities, damages, operational losses, costs, or expenses (including reasonable legal fees) arising from your misuse of or fraudulent access to the Platform, your violation of any clause, restriction, or covenant within these Terms, or your infringement upon the intellectual property, data privacy, or statutory consumer rights of any other individual or entity.

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable. The failure of Axolotlane to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms are governed by and interpreted in accordance with the laws of the Province of British Columbia and the federal laws of Canada that apply there, without regard to conflict of law principles.

Dispute Mediation Boundary

In the event of a dispute between a User and a Partner Clinic (including claims of medical malpractice, financial disagreements, or unmet expectations), Axolotlane may, as a courtesy and at its sole discretion, attempt to facilitate communication between the parties. However, you explicitly acknowledge that Axolotlane has no legal obligation to arbitrate, mediate, investigate, or act as legal representation in any dispute between you and the clinical provider.

Any controversy, legal claim, or operational dispute arising out of or relating to these Terms, including the validity, breach, or termination thereof, shall be resolved through binding commercial arbitration administered under applicable alternative dispute resolution rules. The place of arbitration shall be designated as Vancouver, British Columbia, and the proceedings shall be conducted entirely in the English language. You explicitly waive any right to initiate, join, or maintain class-action litigation or collective group arbitration frameworks against Axolotlane. Nothing in these Terms limits any rights you have under consumer protection laws that cannot be waived by contract.

Arbitration Opt-Out Provision

You have the right to opt-out and not be bound by the binding arbitration and class-action waiver provisions set forth in this section by sending written notice of your decision to opt-out to contact@axolotlane.com. The notice must be sent within thirty (30) days of your initial registration of an account on the Platform. If you opt-out of these arbitration provisions, Axolotlane will also not be bound by them, and any disputes will be subject to the exclusive jurisdiction of the courts located in Vancouver, British Columbia.

For clarifications, regulatory inquiries, or legal notices regarding these Terms, please contact the compliance department directly at:

Email: contact@axolotlane.com